Customer Service Representative

Looking to TRADE UP to a better opportunity? Baldwin Cooling, Heating, Plumbing, and Electrical is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team.

Why join our team: 

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work. 

• Uncapped Pay Potential 
• Medical, Prescription, Dental, Vision Insurance 
• Disability and Term Life Insurance 
• Matching 401(k) 
• On-going training & development and growth opportunities 
• Paid Holidays 
• Paid Time Off (PTO) 
  
  

What you will do: 

• Manage incoming calls from customers 
• Schedule and manage customer estimates 
• Identify and assess customers’ needs to achieve full satisfaction of work provided 
• Manage customer and technician schedules 
• Renew and manage maintenance agreements 
• Build relationships with customers and provide top-level service and support 
• Maintain accurate and detailed records of customer needs, requests, and tasks performed 
• Appropriately handle and de-escalate customer complaints and concerns 
  
  

Who you are: 

• 1-5 years of call center or customer support experience preferred 
• Valid driver’s license with clean motor vehicle record 
• Experience with MS Office products preferred 
• Experience with Service Titan preferred 
  
  

Who we are: 

If this sounds like the perfect opportunity for you, don’t wait! Apply today! 

We are an Equal Employment Opportunity Employer 

Job Type: Full-time 

Salary: $15.00-19.00 per hour 

Ability to commute/relocate: 

• Daphne, AL: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person